Hofstede and IBM: the Beginning of Significant Cross-Cultural Research

If you looked at Geert Hofstede‘s life, there was nothing particularly remarkable that might make you imagine he’d one day be at the forefront of cross-cultural research.

The Dutch researcher called the Netherlands home. He lived and studied there, after which he entered the military.

He became a management trainer at IBM, as well as the manager of staff research. It was in the latter role that he became entrenched in systematic research which would later hone in on the field of cross-cultural studies.

International Employee Opinion Research Program

In his role as manager of staff research, IBM’s International Employee Opinion Research Program became Hofstede’s brainchild.

Hofstede and his colleagues gathered and analyzed over 116,000 survey questionnaires over six years. The questionnaires were collected from 72 countries and involved 183 questions about the work environment, completed by IBM employees.

Providing a number of options, questionnaires asked employees to choose which option was the most important to them.

An example:

Which is most important to you?

  1. A job that allows personal/family time
  2. Challenging work that provides a sense of accomplishment
  3. Freedom to adapt your approach to work

Employees could choose their preference and, although the word “culture” wasn’t used in any context by IBM staff, and they weren’t charged with researching cross-cultural differences, nevertheless, the data revealed various patterns of cultural opinion and behavior.

Still, no cultural opinions were drawn from the data at the time.

Hofstede’s Findings

Taking a sabbatical from IBM, Hofstede taught at the IMD in Switzerland. It was there that he was allowed the time and academic engagement to analyze the IBM research.

He found that nationality could account for the behavioral differences resultant in the survey.

In order to test his theory, he questioned folks from various countries who didn’t work for IBM.

It became clear that cultural differences were there. 

The value of Hofstede’s research was lost on many for a while…it was lost even on him.

He had no idea what a significant gold mine he’d come across, from the standpoint of international business.

At the time, economic success was not dependent on cultural sensitivities. The United States was the number one unchallenged economic power.

As to the matter, Hofstede said:

“In the 1970s I was living in Brussels when I started developing my ideas of culture and I approached the European Commission about this, but found myself initially directed to an official who was responsible for museums! Such was their idea of culture!”

But all this changed in the ‘80s and beyond – a period which we’ll talk more about next week.

China and the Marriage Buyer’s Market

You might think there are universal norms regarding love and marriage, but that is certainly not the case.

Last week, we discussed Japan and the norm of marrying for economic advantage over love. In neighboring China, this idea is also ingrained.

And parents considering marriage prospects take the matter so seriously that, in Shanghai, Beijing, and other Chinese cities, “Marriage Buyer’s Markets” exist.

People’s Park Marriage Market

In the Marriage Buyer’s Market in Shanghai’s People’s Park, a summary outline of daughters and sons, alike, are presented by their parents on cardboard signs.

Similar to a job fair, other parents in search of proper partners for their children are invited to walk around, perusing the signs, which enumerate the pros of marrying the daughter/son in question and attempting to matchmake the best prospects.

Some selling points you might see on signs:

  • Born in the year of the dog/171cm/12.000 Yuan salary
  • Own apartment/76sqm/188cm

Chinese marriages are still dowry-based, like in India; but unlike India, the dowry is paid not by the bride’s parents, but by the groom’s, and is termed “bride prices.”

As detailed in The Economist:

“Most of China is patrilocal: in theory, at least, a married woman moves into her husband’s home and looks after his parents…The groom’s parents…are expected to pay for the wedding and give money and property to the couple. These bride prices have shot up, bending the country’s society and economy out of shape.”

This makes shopping for the right partner all the more difficult. If the groom’s family is unable to afford the bride prices, then he is not considered a good match. Moreover, with the male-to-female ratio being 105:100 according to a 2017 census, the gender imbalance in China makes the chances of finding a mate even slimmer.

The bride may also have difficulty. In fact, those women of high income and education who haven’t married before the age of 30 are christened with the derogatory term, “leftover women.”

What this all boils down to is that love is not the currency for successful marriages in China; horoscope, property, and income are.

As one Chinese mother summed up the culture’s values and norms regarding marriage:

“First you build your life, and only then also your love.”

Love Happiness vs. Team Happiness

In this way, the West’s focus on love equating a happy life differs from the Chinese focus on economic teamwork equating the same.

The perfect Chinese mate is someone to help you stay afloat financially, raise a family, and succeed mutually in the balancing act of life…and, perhaps most importantly, not be considered “leftover.”

And searching out this perfect mate is not a private concern; it’s a familial affair.

As Wlada Kolosowa, a journalist for the German magazine, Spiegel, sums up:

“In the Western world, love is a matter between two individuals; in China, it is a union between two families.”

Next week, we’ll talk about two-generation families versus extended-generation families. Stay tuned.

Modern Family: Evolving Family Structures in the West

We’re all too familiar with the ideal family structure in the West.

The more traditional structure is a nuclear family: a man and woman (preferably married) with kids.

The nuclear family all living under one roof.

In most traditional relationships, the parents are expected to be sexually loyal to each other. That means exclusivity.

Pretty straight forward, right?

Nothing is that simple…

Evolving Family Structures

The above is the most accepted form of family structure in many a Western mind; however, in reality, family structures are changing.

Marriage between same-sex couples is now legally recognized in many Western countries and, in some cases, those couples may have their own children and/or adopt.

In such family structures, it’s still a pretty straightforward nuclear household, aside from the man and woman at the top being replaced by a same-sex couple.

However, in cases of divorce, structures become more complex. 

PsychologyToday estimates that, in the US, the chances that a marriage will end in divorce are around 42 to 45% (although the divorce rate has dropped 18% from 2008 to 2016).

And in Europe, 2015 divorce rates range from 12.4% in Malta to a whopping 72.2% in Portugal.

Divorce results in a multilayered family structure, with the emergence of what some call “patchwork families” becoming more and more common.

Patchwork families are those of divorced parents with kids.

In such cases, children do not live under the same roof as both biological parents, perhaps alternating households or, in circumstances where sole custody has been granted to one parent, living in a single-parent household.

When this happens, the child may have to integrate into another way of life every other weekend or whatever the custody agreement entails. Moreover, they may be introduced to a stepmom or stepdad, who might also have children of their own.

Modern Family

One pop culture example of the evolution of Western family structures is depicted in the US television series, Modern Family.

modernfamilychart
Adapted from Wikipedia

The above chart was adapted from Wikipedia. It illustrates the layered nature of a multi-generational family in all its complexities:

  • Clair and Phil: the more traditional “nuclear family”
  • Mitch and Cam: the married same-sex couple with an adopted daughter
  • Jay and Gloria: the father and stepmother with children from different marriages

The show is successful for a reason. Not only is it funny, but it’s a modern reflection on our ever-changing family structures.

…But Is This New?

The really funny thing is these so-called “modern” families are not modern at all.

Traditional societies have long accepted patchwork families, as well as families with same-sex parents.

Moreover, the idea of sexual exclusivity in a nuclear family is not as universal a concept as you think.

Tune in over the next couple weeks, where we’ll explore both of these themes.

Family, Sex & Love: A Look at Humankind’s Social Fabric

From linguistics to archaeology, anthropology is the study of humankind, past and present, and the origin of all cross cultural studies.

Family, sexuality, and love are topics of much interest to anthropologists.

Each of these themes is at the core of humanity.

We’ll cover them in detail over the upcoming weeks.

Why These Topics Matter to Cross-Cultural Management

If you’re coming to this blog for corporate success across cultures, you might think that family and sexual mores don’t apply here.

However, I’d argue that they do for two reasons:

  1. A culture’s social fabric is woven by family structures. By better understanding family-related values and norms, you’ll integrate much more smoothly into a society than if you have no clue about the important roles that family members play.
  2. Sexual mores often evoke the strongest emotional reactions, as these norms are amongst the earliest socialized norms in a culture and are often enforced by religious and social taboos. Awareness of unfamiliar social mores will help you avoid crossing boundaries and keep you clear and well away from those dratted taboos.

In effect, any information about a culture’s values and norms will fortify understanding and help you view a culture through their own lens. Only when you can see from the culture’s perspective can you truly identify with their mentality and integrate cross-culturally.

Family, Sex & Love in Culture

Of these three topics, family structures is one of the more thoroughly researched of all anthropological studies.

The study, Family: Variations and Changes Across Cultures, explains why:

“In order to study psychological phenomena cross-culturally, it is necessary to understand the different types of family in cultures throughout the world and also how family types are related to cultural features of societies.”

Family structures are the blueprint for societal structures. This is why some knowledge of family values and norms will gain you significant headway when managing across cultures.

Sex is also on the mind of many an anthropologist. Although, according to The Cross-Cultural Study of Human Sexuality, “Anthropology has long had a love-hate relationship [with it].”

This is largely due to the own sexual mores of those anthropologists in question. Across many cultures, the topic is seen as taboo or controversial, so sexuality remains a “rarely studied” topic of human experience.

Moreover, love and romance is mixed in with family and sexuality and has been since the dawn of time.

According to Love Across Cultures:

“Although love needs to be framed within a cultural context, many scholars believe that romantic love is transcultural. Elaine Hatfield and Richard L. Rapson (1996) viewed passionate love as common to virtually all cultures, and indeed, romantic love has been found in most countries of the world.”

Over the next few weeks, we’ll dissect research on all three topics in more detail, taking a look at remote and predominant cultures, alike, to discover both shared and divergent values and norms in these themes.

German vs. Japanese Nose: Scent Preferences = Food Preferences

Whether you like the smell of wintergreen or marzipan, cheese or fresh cut grass, lemon or borscht, your scent preferences are likely impacted by your culture.

Last week, we talked about how that which surrounds us often influences our favored scents.

It may be onions prompting attraction, cow manure implying success, or body odor indicating the spirit.

Whatever the case, our noses seem to know our culture.

First-World Cultures

Many of the scent preferences and concepts we discussed last week surrounded second- or third-world cultures, so we might expect the norms and preferences to differ more from those of first-world cultures than two first-world cultures would from each other.

But what happens when we compare the scent preferences of the first-world? Are they similar? Do first-world cultures like the same scents?

The short answer is no.

Of course, these are general claims; scent preferences differ depending on personal tastes.

But, generally…

Americans like the smell of wintergreen; the British don’t.

Germans like the smell of marzipan; the Japanese don’t.

The intrigue regarding these cultural differences in scent preferences led to a study that dove right into these comparisons. This is what it found.

Japan vs. Germany

Japanese researcher, Saho Ayabe-Kanamura, explored Japan and Germany’s differences in scent preferences and perception of everyday odors.

germanjapanesechart.jpg

As you can see in the chart, the study found that participants preferred fragrances of food odors that they thought most edible. They tended to rate these edible odors higher.

This is not unusual. We are what we eat. And the food we consume is often a deeply acquired part of primary socialization.

Slimy Snails

One example of this: I had dinner with an American senior manager at a French restaurant.

We decided to dive into French dining culture headfirst, and we ordered escargot as an appetizer.

I asked my American colleague: “So how does it taste?”

He answered: “For you, these are escargot. For me, they will stay what they have always been: slimy snails.”

Americans will probably always taste slimy snails when chewing on escargot, and this is due to their primary socialization.

The same goes with scent. Once a preference is set, it’s not very adaptable.

Body Odor & Dead People: How Culture & Scent Preferences Mix

What would you do if you were on the metro, and you caught a strong whiff of body odor? You’d probably hold your breath, right?

Over the past few weeks, we’ve learned that cultures view scent in different ways.

The West tends to view it as of a lower order, in relation to the other four senses.

Other cultures – like the Onge and Indian groups – hold scent in high esteem. Algerians even reference the nose as their “honor.”

But not only do we view scent in a different way; we also may smell it differently.

Body Odor & Dead People

In some cultures, physical scent takes on a spiritual form.

For instance, a person’s scent is associated with personal identity for the Bororo of Brazil and the Serer Ndut of Senegal.

The Bororo see body odor as a person’s life force.

And the Ndut take this a step further. They believe in a physical and a spiritual scent-defined force.

The physical force is, of course, associated with body odor. The spiritual force may indicate when a deceased person or ancestor has been reincarnated in the body of a child with a similar scent.

On the other hand, Western cultures generally consider body odor unfavorable and even embarrassing. They do anything they can to cover it up.

Deodorants, body sprays, cologne, aftershave.

Natural body odor in the West is not a good thing.

But a Westerner in Africa might be considered strange for trying to cover up their god-given scent. In fact, I’ve been told by Africans that white people smell like death…which we can safely assume is not a compliment.

The Scents Around Us

The cultural preferences of scent may be partially influenced by the scents surrounding us, the scents we’ve taken in during primary socialization.

Consider a local market in Africa.

The fragrances are strong, exotic, unfamiliar. A Westerner might breathe in these aromas and find them unpleasant, while locals would probably disagree.

Much of what we find attractive in a scent depends on what’s valued in our culture.

In Ethiopia, the Dassanetch people, who raise cattle, find the smell of cattle preferable. The scent is tied to fertility and social status, so men often cover their bodies in cow manure and wash their hands in cow urine.

In Mali, the Dogon people find the fragrant scent of onion alluring. Both men and women use fried onion as a perfume, rubbing it on their bodies to attract partners.

All of these examples just goes to show that our own environment often influences our preferences, shapes how we see the world, and ultimately defines our sense of smell.

Next week, we’ll discuss research on the differences in German and Japanese scent preferences.

The Nose Knows: Scent Emotion & Memory

You’re strolling down a path, when you brush past a lilac bush. You take a deep breath in, and suddenly memories of your grandmother flood in.

blog69-2

“Nana…” you think. “Why am I suddenly recalling my gran?”

Then you recall the big lilac bushes in her backyard.

We’ve heard it all before: scent triggers memory. But just how does it work?

Scent -> Emotion

Last week, we talked about the power of our sense of smell. And perhaps this power is one of the reasons why scent triggers emotion and memory recall.

Consider ads for body fragrance, perfume, or scented products. Marketing specialists know that scent triggers certain emotions and, thus, attracts consumers to particular fragrances. And so, they bank on that.

The scent of nostalgia at Christmas -> buy a pine-scented candle.

The scent of joy in the summer -> a citric body spray will do the trick.

The scent of love/romance -> try something dusky and mysterious, like sandalwood.

Some fragrances serve as aphrodisiacs, others trigger positivity, and some even trigger productivity.

This association between fragrances and emotion is what may provoke recollections and vivid memories.

How Does It Work?

Here’s how:

  • The nose has olfactory receptors that are linked to the limbic system, which is the seat of emotion in the brain.
  • These smell sensations travel to the cortex, which is the seat of cognitive recognition.
  • Recognition only sparks after the depths of our brains have been ignited, so after feeling a certain emotion from a scent, it usually takes a moment for cognition and memory to catch up.

Why Don’t We Value Smell?

So, if our sense of smell is so powerful, why don’t we value it as much as, say, sight or touch or hearing.

During the 18th and 19th century, scientists and philosophers revalued the senses. The period’s elite believed sight to be the most important sense, the most civilized. The superior sense, if you will.

Sight was based on reason, while smell was considered of a lower order. According to Katie Fox’s The Smell Report, published by the Social Issues Research Center, smell was considered:

“a primitive, brutish ability associated with savagery and even madness.”

The culture of the time drew the link between smell and emotion and believed that this connection threatened the rational detachment that was in vogue.

This strange view of smell has impacted culture’s relation to it, especially when it comes to language. We’ll talk more about that next week.

Contact vs. No Contact Cultures: A Guide to Touching

If you’re a man, how would you greet another man? Probably just a shake of the hand, right?

How would you greet a woman? If you’re from the West, probably the same.

You’d offer your hand without a second thought. But, considering the different body contact norms across cultures, you shouldn’t assume sameness when it comes to greetings.

Sometimes, cross-cultural matters of gender are quite sensitive and, depending on the culture, even same-gender greetings may require some specific behaviors.

If you don’t want to do something taboo in your new culture, as a monkey, watch and learn. Or, better yet, prepare yourself beforehand by reading up on gender norms in this “guide to touching.”

Touching Across Genders

In certain cultures, particularly in traditional ones, touching when greeting is only acceptable when of the same gender.

Generally, same-gender contact (male-to-male and female-to female) is acceptable in many cultures. But what about male-to-female contact?

Physical contact between men and women in African countries and in Muslim majority countries is often seen as taboo.

Moreover, in traditional societies, PDA is unacceptable, and you’ll rarely see a man and a woman holding hands in public or greeting each other with physical contact.

In some regions, the latter is acceptable if the man and woman are family.

Left Hand/Right Hand

You should also consider which hand you greet someone with.

If you are left handed, and normally reach out to shake with your dominant hand, hold up a minute.

When in Africa or Muslim majority countries, many will consider this left-handed shake disrespectful, because the left hand is considered the “dirty” hand.

Because clean water for hand-washing isn’t always readily available in some regions, tasks in these cultures are separated between the left and right, with the left hand being responsible for dirty tasks…even cleaning oneself after using the toilet.

Not only that, but in Islam, a preference is always given to the right hand.

DohaNews states why:

“This follows in the tradition of the Prophet Muhammad, who favored his right hand for such actions [eating meals and greeting people].”

When Muslims perform wadu – purifying themselves ritually before prayer – they follow a sequence while washing, always prioritizing the right side.

Imam Talib Shareef told PBS:

“That cleanliness is a process. It starts with your intentions. In basic terms it’s, ‘I intend to make the ablution in preparation to stand in obedience before my Lord.’”

Being as the right hand is given such preference, touching or greeting someone with the left hand would be considered very rude, regardless of whether or not the right hand is busy at the time.

Knowledge of these differences in cross-gender contact and right hand/left hand norms can make the difference between success across cultures or a terrible first impression.

Culture & “The Bubble”: Closing the Gap of Personal Space

A tennis ball.

A volleyball.

A beach ball.

An ocean.

Whatever size our bubble is, we each walk around inside our own yardstick of personal space.

Last week, we talked about how culture and the climate, along with the level of intimacy in relationships, can all affect the degree of our bubble.

This week, we’ll talk about how to close that gap – or at least become more comfortable with it – when living in a foreign culture.

The American Bubble

Americans value personal space. 

International student guides to the US even highlight this preference:

“If you try to get too close to an American during your conversation, he or she will feel that you are ‘in their face’ and will try to back away. Try to be aware of this, so if the person to whom you are speaking backs away a little, don’t try to close the gap.”

More advice given to international students to the US includes:

  • Shake hands upon meeting
  • Avoid all other physical contact while speaking with casual acquaintances (no arm over the shoulder, arm touching, hand holding, etc.)

Americans clearly have a preference for physical distance and no body contact…at least when it comes to strangers and casual acquaintances.

So, how do American managers deal with more touchy-feely cultures abroad?

Insert Desk Here

Latin America is a physically close culture, as was illustrated in the study discussed in last week’s post.

Imagine an American manager entering into this tennis ball-sized bubble culture.

When speaking with an employee, said employee stands too close for comfort, forcing the manager to step backwards to regain his bubble. But in doing so, the employee steps closer again, because he is uncomfortable with the wide gap.

While savvy American managers who work in Latin America want to adapt cross-culturally, those who can’t bear the physical closeness often use a small trick to avoid it with their colleagues and employees.

Instead of taking a step back, they close the gap with an object – like a table or desk – thereby creating the gap for them. This way, the employee is at a comfortable distance, while not feeling uncomfortable, himself, with the object-made gap.

Sometimes, closing the gap is not easy (see: the Japanese woman who forced herself to adapt to the Spanish greeting of kisses); other times, it’s as easy as a desk.

Culture & “The Bubble”: How Norms Affect Personal Space

How big is your personal bubble?

Does the distance differ between a stranger, an acquaintance, a friend?

Over the last few weeks, we’ve been talking about kissing across cultures and the intimacy of cultural greetings. This all relates to cultural norms and, particularly, personal distance.

Safe Space

People of every culture like to keep a safe space from others, whether they’re talking, walking, or taking public transport. This invisible boundary, while sometimes particular to an individual, also has roots in the cultural baobab.

When someone trespasses this space, particularly if they’re a stranger or specifically unwanted within the bubble, the person whose space has been invaded will instinctively move away in order to regain their boundary of comfort.

Why do we have this sense of personal space? Do we fear bad breath or B.O.?

Well, that may be an issue…but, more importantly, the close proximity lends itself to a sense of intimacy that may be incongruent to the relationship between two people.

When our space is invaded, a ping of fear is triggered in the amygdala of the brain. Though mostly subconscious, this emotional reaction is established during primary socialization around the age of 3 or 4, which is when personal space starts to develop and is later fully formed in adolescence.

While matters of personal space may be somewhat suppressed when in a particular setting (on an elevator or a packed metro, for instance), the feeling of discomfort is still there. And, as mentioned, it often differs according to an individual’s relationship with the other person.

You’re Getting Warmer…

So, what makes a culture “colder” or “warmer” than another in relation to this bubble?

Funnily enough, often the temperature. 

A study published in the Journal of Cross-Cultural Psychology examined cultures and personal space, gathering information from around 9,000 people in 42 countries. Researchers were particularly interested in whether or not climate impacted a culture’s norms regarding personal space.

An earlier study had concluded that there were “contact” cultures ( Latin American, Arabian, and southern European) and “non-contact” cultures (North American, northern European, and areas of Asia).

Individuals were asked at what distance they were comfortable standing next to a close friend, an acquaintance, and a stranger. The study found that it was often the case that the warmer the climate, the thinner the bubble.

Argentina had the narrowest personal gap, being at as comfortable a distance with a stranger as a Canadian was with a close friend. On the other hand, Romanians had the widest bubble when it came to strangers (>1.3 meters) but one of the smallest for close friends (40 cm).

While this doesn’t illustrate a clear cut theory on warm vs. cold climates producing warm vs. cold cultures, in general, the higher a country’s temperature the narrower “the bubble” between strangers.

Next week, we’ll talk about ways of “closing the gap” of personal space across cultures.