Big Issues with Small Talk Across Cultures: Germany vs. Japan Watercooler Rules

Image credit: John Brooks

Sarah, a marketing executive from Berlin, is attending a business conference in Tokyo. 

As she enters the crowded conference hall, she spots Hiroshi, a senior executive from a leading Japanese corporation, standing alone by the refreshment table. 

Eager to make a good impression, Sarah approaches Hiroshi with a warm smile and a casual greeting.

“Guten Tag, Hiroshi! Wie geht es Ihnen?” Sarah asks (“Hello, Hiroshi! How are you doing?”), extending her hand for a shake.

Hiroshi, taken aback by Sarah’s directness and informal demeanor, hesitates before responding with a polite nod. 

“Es geht mir gut, danke,” he replies (“I’m fine, thanks”), his tone reserved and formal.

Sarah is completely bewildered by his demeanor. But unbeknownst to her, her attempt at small talk has inadvertently breached cultural norms

In Japanese business culture, casual inquiries about personal well-being are uncommon, especially when first meeting someone in a professional setting. 

Instead, initial interactions typically focus on exchanging business cards and discussing neutral topics related to the conference agenda.

As Sarah and Hiroshi navigate this cultural disconnect, they highlight the topic of a German study centered around chatbots. 

Chatbot Study

Researchers sought to explore how cultural differences influence small talk by using chatbots programmed to engage in culture-specific casual dialogue. 

They focused on comparing the small talk practices of Japanese and German participants, two cultures known for their distinct communication styles.

To conduct the study, researchers set up simulated conversations between pairs of German and Japanese individuals using these chatbots. 

They carefully observed and analyzed the interactions between the participants to identify cultural differences in small talk behavior

Based on their observations, they programmed the chatbots to reflect these cultural nuances in their dialogue.

After programming the virtual agents, the researchers asked German participants to observe pairs of German and Japanese virtual agents engaging in small talk and rate which conversations they found more appropriate or interesting. 

This allowed the researchers to gauge the participants’ perceptions of small talk behaviors across cultures.

The Results

The results of the study revealed several interesting findings. 

German observers tended to interpret the Japanese participants’ small talk style, which focused on commenting on the immediate environment and avoiding personal discussions, as “distant” and “superficial.” 

In contrast, they perceived the more familiar German tendency to discuss personal topics as indicative of greater interest in their conversation partner.

Additionally, the study highlighted cultural variations in the perceived value of small talk. 

While some cultures, like the Germans, may place importance on engaging in personal discussions as a way to express interest and build rapport, others, such as the Japanese, may prioritize maintaining a polite and respectful distance, particularly in initial interactions.

Overall, the study demonstrated how cultural misunderstandings and assumptions can arise in seemingly innocuous social situations like small talk. 

By using chatbots to simulate cross-cultural interactions, the researchers were able to shed light on the stark differences in communication styles and the importance of cultural sensitivity in social interactions.

Misspeaks in Small Talk: How to Talk Small Across Cultures

Picture this: you’re at a bustling international conference, surrounded by professionals from all corners of the globe. 

As you navigate the sea of faces, you strike up a conversation with a colleague from Japan

You’re eager to make a good impression, but as the conversation unfolds, you find yourself struggling to find common ground.

You can tell your colleague is uncomfortable.

Maybe you spoke too personally too soon.

This scenario highlights the sometimes delicate nature of small talk across cultures

What may be considered polite and engaging in one culture could be perceived as intrusive or off-putting in another. 

In this blog post, we’ll unravel the mysteries of small talk in cross-cultural interactions.

The West

In Western cultures, small talk often revolves around neutral topics such as the weather, sports, or current events. 

For instance, in the United States, it’s common to initiate conversations with casual remarks like, “How’s the weather treating you today?” or “Did you catch the game last night?” 

These topics serve as safe conversational starters, allowing individuals to ease into interactions without delving into more personal matters right away.

The East

On the other hand, in many Eastern cultures, small talk tends to be more reserved and indirect, focusing on topics that preserve harmony and respect

In Japan, for example, small talk often centers around polite greetings and expressions of gratitude. 

Initiating conversations with phrases like “How are you?” or “Thank you for your time” demonstrates respect for social norms and etiquette.

The Middle East

In some cultures, such as those in the Middle East, small talk may involve more personal inquiries about family, health, or well-being. 

For instance, in countries like Saudi Arabia or the United Arab Emirates, it’s common for individuals to inquire about each other’s families or offer blessings for good health and prosperity.

The Missteps & Misspeaks

Though small talk can serve as a tool to build rapport, it can also present cultural pitfalls if not approached with sensitivity and awareness

For instance, in China, discussing topics related to politics, religion, or personal finances may be considered taboo, as they can potentially lead to conflict or discomfort. 

Similarly, in some cultures like Finland or Sweden, excessive small talk may be perceived as insincere or intrusive, as these societies value directness and authenticity in communication.

Navigating these cultural boundaries requires a keen understanding of local customs and norms

By observing and adapting to the small talk conventions of different cultures, individuals can bridge cultural divides, foster connections, and build trust in their interpersonal interactions.

High Context vs. Low Context: Navigating Cultural Communication

Communication is not just about the words we say; it’s about the nuance. 

The concepts of high context and low context communication play a crucial role in understanding how different cultures convey meaning and messages. 

These contrasting communication styles can sometimes result in conflict across cultures, so let’s dissect their cultural implications.

High Context Communication

High context communication refers to cultures where much of the meaning is conveyed through nonverbal cues, implicit messages, and contextual factors. 

In high context cultures – like Japan, China, Korea, and many Middle Eastern and Latin American countries – relationships are paramount, and communication is often indirect and nuanced.

In these cultures, individuals rely on shared cultural knowledge, social hierarchies, and implicit understandings to interpret communication accurately. 

For instance, a simple gesture, facial expression, or silence can convey volumes of meaning that may be missed by those unfamiliar with the cultural context.

Low Context Communication

Conversely, low context communication involves conveying meaning primarily through explicit verbal messages. 

In low context cultures, such as those found in the United States, Canada, Germany, and Scandinavia, communication tends to be direct, explicit, and to the point. 

Individuals prioritize clarity, transparency, and precision in their communication style.

Rather than relying heavily on nonverbal cues or contextual factors, much of the information is contained in the words themselves. 

As a result, misunderstandings are less common, but there may be less emphasis on building relationships or preserving harmony through communication.

Cultural Implications

The differences between high context and low context communication have significant implications for intercultural interactions and relationships. 

For example, in high context cultures like Japan, a simple “yes” may not always mean agreement; it could indicate politeness or acknowledgment without necessarily committing to a course of action.

Similarly, in low context cultures like the United States, individuals may perceive indirect communication as vague or ambiguous, leading to frustration or misinterpretation. 

For instance, in negotiations, a straightforward approach may be expected, whereas in high context cultures, a more subtle negotiation style may be preferred.

Meet in the Middle

As with most cross-cultural relationships, approaching these differences with understanding is paramount.

Understanding the nuances of high context and low context communication is essential for effective cross-cultural communication and collaboration. 

By recognizing and respecting cultural differences in communication styles, individuals can navigate intercultural interactions with sensitivity and empathy, fostering mutual understanding and building stronger relationships across cultural divides. 

As the world becomes increasingly interconnected, the ability to bridge cultural gaps through effective communication becomes ever more vital for success in our globalized society.

Giving Thanks to Cultural Diversity: Thanksgivings Around the World

Many across the world are familiar with American Thanksgiving, thanks largely in part to the media and commercialism.

But it may surprise Americans to know that not only does Canadian Thanksgiving predate American Thanksgiving by 40 years, but many other cultures around the world celebrate their own Thanksgivings in appreciation of different historical events in their countries.

Here are three Thanksgivings from around the world.

Canada

As mentioned, Canada’s inaugural Thanksgiving celebration predates that of America by over four decades.

Martin Frobisher, the English navigator, led an expedition in 1578 that conducted a gratitude ceremony in present-day Nunavut, expressing thanks for delivering their fleet to safety. 

This event is recognized as the first Thanksgiving celebration in North America, even though the indigenous peoples of Canada, known as First Nations, and Native Americans had been observing harvest festivals long before the arrival of Europeans. 

During the Revolutionary War, Loyalists who migrated to Canada brought with them American traditions, including the one of turkey.

Establishing a national Thanksgiving Day in 1879, Canada now celebrates Thanksgiving on the second Monday in October. 

Like their southern neighbor, Canadian Thanksgiving traditions involve football and consuming a large spread with family.

Japan

Japan‘s version of Thanksgiving, known as Kinro Kansha no Hi (Labor Thanksgiving Day), has its origins in the ancient Niinamesai rice harvest festival, dating back to the seventh century A.D. 

The festival is celebrated on November 23, and as a “Labor Thanksgiving Day,” it’s viewed as a tribute to the rights of Japanese workers.

Unlike the American holiday, this one is centered around the values of community involvement and hard work. 

Labor organizations hold events, and children often make thank-you cards for essential workers, like garbage collectors, firefighters, and policemen.

Germany

Erntedankfest – or the “harvest festival of thanks” – is the German counterpart to Thanksgiving.

This religious observance commonly occurs on the first Sunday in October.

It is celebrated differently in rural areas versus urban ones. 

Small towns tend to embrace the literal essence of the harvest festival, while city churches in Germany express gratitude for the prosperity experienced by their congregations throughout the year.

Typically, Erntedankfest involves a church procession, carrying an Erntekrone – or a “harvest crown” of grains, fruit, and flowers. 

The celebration involves indulging in hearty dishes like der Kapaun (castrated roosters) and die Masthühnchen (fattened-up chickens). 

This blend of religious and cultural traditions reflects a unique German approach to giving thanks during the harvest season.

As you can see, Thanksgiving may be celebrated around the world for different reasons and events, but it seems to me that humans are universal in wanting to share in gratitude.

How Does Personal Control & Relationship Strain Affect Well-Being in Independent/Interdependent Cultures

Do you feel personal control contributes most to your health and well-being?

How does relational strain come into play?

To investigate the relationship between culture and well-being, a cross-cultural survey was conducted, focusing on two hypotheses and the two very different cultures of Japan and America

The Hypotheses

The first hypothesis suggests that individuals are influenced by the predominant cultural norms of either independence (emphasizing personal control) in the United States or interdependence (emphasizing relational harmony) in Japan.

The second hypothesis proposes that individuals attain well-being and health by aligning with the cultural mandates of their respective societies. 

Ethnocentricity & Previous Studies

Previous studies, predominantly conducted in North America, have consistently found that personal control and mastery are strong predictors of well-being and health (Lachman and Weaver, 1998; Schneiderman et al., 2001). 

However, this may be a somewhat ethnocentric view.

The present research, utilizing diverse age groups from both the United States and Japan, reveals that the impact of these factors is contingent on cultural context

While biological factors certainly play a role in health, this survey highlights the significant influence of culture-specific psychological variables, such as personal control and relational harmony or strain, on various health outcomes.

The Results

Consistent with the first hypothesis, it was found that Americans who felt their personal control was compromised and Japanese individuals experiencing strained relationships reported higher levels of perceived constraint.

As expected, the study revealed that the strongest predictor of well-being and health in the United States was personal control, whereas in Japan, the absence of relational strain played a significant role.

The data revealed relatively small but statistically significant effects of relational harmony or relational strain on wellbeing and health among Americans. 

The overall results highlight the existence of culturally distinct pathways to achieving positive life outcomes.

In the United States, personal control emerges as a crucial factor, whereas in Japan, the absence of relational strain is key. 

These findings underscore the influence of cultural values on individual well-being and emphasize the importance of understanding cultural nuances when studying and promoting positive life outcomes.

The Theory of a Universal Structure of Human Values

What values do you consider “collectivist”? How about “individualist”?

If you had to explain your own values, under which headline would they fall?

This study examines the values of American, Indian, and Japanese populations. 

The intent of this cross-cultural research was to measure the individualist, collectivist, and mixed values in each culture to see where they fell.

First off, what constitutes an “individualist” versus a “collectivist” value?

The Values

The researchers used the theory of a universal structure of human values, proposed by Schwartz and Bilsky in 1987 (revised in 1992).

Each value is labeled individualist, collectivist, or mixed and are as follows:

  • Power: Attainment of social status, dominance, and control. (Individualist)
  • Achievement: Personal success and competence. (I)
  • Hedonism: Pleasure and enjoyment. (I)
  • Stimulation: Excitement, novelty, and a thrilling life. (I)
  • Self-Direction: Independent thought, action, and autonomy. (I)
  • Benevolence: Preserving and improving the welfare of others. (Collectivist)
  • Tradition: Respect for and acceptance of cultural customs and traditions. (C)
  • Conformity: Restraint of behaviors to maintain social order and harmony. (C)
  • Universalism: Understanding, tolerance, and protection for the welfare of all. (Mixed)
  • Security: Stability of self, relationships, and society. (M)
  • Spirituality: Finding meaning, inner harmony, and having a spiritual life. (M)

These values encompass a range of motivations and goals that individuals may prioritize in their lives.

The Results

Along with these value types were subcategories of value traits. 

And of these value traits, Americans, Indians, and Japanese participants were compatible in 14 of the 22 individualist values.

Of the collectivist values, participants were compatible in 13 out of 15.

Lastly, of the mixed values, there was compatibility in 9 out of 15 (and absolutely none regarding spiritual values).

The American participants, as expected, scored high on individualist values and mixed types. They had a preference for standing out from the crowd. 

Indians, on the other hand, were drawn to collectivist and mixed values. They believed in the power of unity. 

The Japanese students threw a bit of a curveball. They didn’t follow any clear pattern of individualism or collectivism.

This study suggests that no country – including the United States, India, or Japan – can be neatly labeled as just individualist or collectivist. Each has a melting pot of values.

Independent variables like gender, race, income, or media usage may also help us understand why individualistic and collectivist orientations coexist in the same cultures.

“I’m the Decider.” Decision-Making & Coping Strategies in Individualist vs. Collectivist Cultures

Do you make good decisions?

Do you feel you do…and do you actually?

This study in the International Journal of Psychology strove to uncover whether individualist or collectivist cultures were more confident in their decision-making.

It also examined various cultures’ decision-making styles and coping strategies.

Here’s what the study found.

The Subjects

Researchers recruited students from three individualistic Western countries (USA, Australia, and New Zealand) and three collectivist Eastern Asian cultures (Japan, Hong Kong, and Taiwan) to participate in their experiment.

The purpose of the study was to measure participants’ confidence in their decision-making abilities and the coping patterns they employ.

The Statements

Participants were handed a questionnaire that would unveil the way they view their own decision-making. 

Rating themselves from 0 to 12, the questionnaire prompted with thought-provoking statements like:

  • I think I am a good decision maker
  • I like to consider all of the alternatives
  • I avoid making decisions
  • Even after I have made a decision, I delay acting upon it

This self-reflection and self-reporting led to some exciting finds.

The Coping Strategies

The coping strategies identified by the study included:

  • Vigilance – a careful decision-making style, where every alternative is thoroughly considered. 
  • Buck-passing – dodging decisions and shifting responsibility to someone else. 
  • Procrastination – delaying action even after a decision has been made. 
  • Hypervigilance – a panic-induced decision-making style that makes you feel like time is about to explode.

The Results 

The students from the individualistic Western countries displayed confidence in their decision-making abilities, while their collectivist Eastern Asian counterparts scored higher in buck-passing, avoiding decisions, and hypervigilance.

But what was surprising about this study was that, despite these cultural differences, all six countries showed similar ratings. 

Across all countries, all participants who had higher decision-making self-esteem were more likely to adopt adaptive coping patterns like vigilance. 

On the flip side, those who doubted their decision-making abilities were prone to fall into the abyss of maladaptive coping strategies – buck-passing, avoidance, and hypervigilance.

Potential Flaws in the Study

Some things to keep in mind about the potential flaws in this study are that decision-making strategies depend on the situation.

You might make impulsive decisions in some cases and vigilant ones in others. 

The study did not account for the varied approaches to decision-making according to different scenarios.

Moreover, the difference in cultural values may impact the self-reporting. 

For instance, in many Asian cultures, boasting about oneself or decision-making prowess isn’t the norm. This could have influenced the participants’ responses, leading to hidden biases.

Lastly, self-reporting on decision-making is, of course, subjective and may not align with actual behavior. To get to the bottom of that, researchers would have to observe the participants’ decision-making in action. 

Regardless of the approach, this study uncovers the dynamic relationship between culture, self-esteem, and coping strategies.

The bottom line is decision-making is complex – influenced by context, societal expectations, and our true behavior in the face of tough choices.

Assertive vs. Avoidance Tactics: How Does Culture Determine Approach to Conflict Resolution?

How do you approach conflict resolution?

Are you tactically assertive or avoidant?

And is your approach determined by personality or culture?

Over the coming weeks, I’ll discuss scientific studies dealing with the six cultural constructs, the first of which is individualism versus collectivism.

This paper by cognitive and cross-cultural psychologist, C. Dominik Guess, takes a look at conflict resolution in individualist and collectivist cultures.

Japan Collectivism vs. US Individualism

One of the studies in Guess’ paper explores how cultural background shapes the way conflict is handled – specifically, American individualism versus Japanese collectivism.

A group of researchers, led by Ohbuchi, Fukushima, and Tedeschi, gathered American and Japanese students and unleashed the power of conflict recall. 

They asked participants to dig deep into their memories and recall a conflict they had experienced.

These participants were then asked to share their conflict experience – what they did, what they wanted to achieve, etc. 

Using rating scales, they were asked to measure various aspects of the conflict, like goals and tactics. 

In the battlefield of conflict, four major tactics emerged, each with its own arsenal of sub-tactics: conciliation, assertion, third-party intervention, and avoidance.

The Four Tactics

Let’s better understand the four tactics identified.

Conciliation this tactic involves finding common ground. It’s a way to indirectly communicate expectations and build bridges. 

Assertion this tactic is a bold and assertive move, where you fiercely demand what you want.

Third-party intervention this tactic involves calling in reinforcements in the form of seeking help or advice from an outsider. 

Avoidance this tactic is the ultimate passivity, dodging confrontation like a pro.

Considering these differing approaches to conflict resolution, you can imagine the cultural clash that may result.

The Results: Assertive vs. Avoidant

As you may have guessed, the American students, with their individualistic spirit, generally used assertive tactics in their conflicts. 

On the flip side, the Japanese students, being the collectivist champions they are, took a more subtle approach overall. 

They opted for avoidance tactics, sidestepping confrontation and prioritizing harmony in their relationships.

This may be because each group’s main goal in these conflicts also differed.

The Japanese participants prioritized their relationships, while the American participants’ goal was more often geared toward achieving a sense of justice.

While the results confirm what most would have hypothesized, considering what we already know about individualist and collectivist cultures, the research could be adapted so that the type of conflict being discussed is more uniform. 

An individual’s approach (the tactics and goals) may vary based on the conflict.

As the students were allowed to choose whichever conflict they wanted to assess, their responses may have differed based upon the type they chose.

Regardless, this study may tell us something key about how individualists and collectivists approach conflict: individualists with justice in mind, and collectivists with harmony.

3, 2, 1….New Year’s Traditions From Around the World

As we bid farewell to 2021 and greet the new year, let’s count down these New Year’s traditions from around the world.

You might just want to adopt some to give yourself a leg up in 2022.

Scotland: First Footing

In Scottish culture, New Year’s Eve is such an important holiday that it has a special name: Hogmanay.

Hogmanay is believed to come from the French, “hoginane,” which means “gala day.”

One of the most interesting Hogmanay traditions is called “first footing.”

If you hope to have good luck in the new year, then you want the first person to cross your home’s threshold after midnight to be a dark-haired man. 

This concept originates from the Viking era when an ax-wielding light-haired man appearing on your doorstep generally meant pillaging.

Thus, the opposing dark-haired man means good fortune – especially if they come bearing symbolic gifts of salt, shortbread, coal, and, of course, Scottish whisky.

Spain: Twelve Lucky Grapes

If you happen to be in Spain (or various Latin American countries) on New Year’s Eve, you’ll likely participate in “las doce uvas de la suerte” (“the twelve lucky grapes”).

This holiday tradition involves eating a dozen grapes, one for each month of the year, at the stroke of midnight. 

The tradition dates back to the 19th century and is based in commercialism.

With the aim to sell more grapes at the year’s end, Alicante vineyards created and promoted the ritual.

The tradition has since acquired rules: you must eat a grape at each toll of the clock, allowing you about a second to consume each of them. 

Those who finish all twelve grapes by the time the tolls end (no cheating!) will have good luck in the new year…if they don’t choke.

Japan: Year-Crossing Noodles

As 2021 turns to 2022, get your slurp on in Japan with toshikoshi soba.

Meaning “year-crossing noodles,” the custom involves eating a bowl of this special soba noodle in the new year in the hopes to enjoy a long and healthy life.

The length of the noodle and the resilient buckwheat plant used to make it represent these ideals.

The softer noodle is also easier to break, symbolizing “breaking off the old year” and parting with its troubles.

The tradition dates back centuries to the Kamakura period, where a Buddhist temple gave out soba to the poor on New Year’s, a concept that later turned into a ritual all over Japan.

Whatever traditions you choose to celebrate on New Year’s, I wish you good fortune and health in 2022!

Happy New Year!

The Heroes of Our Own Story: How Cultural Bias Enters into the Teaching of History

We all want to be the heroes of our own story.

And with this desire comes bias.

When entering a new culture, learning to read between the lines of what is taught about the culture’s history will help you better understand their cultural perspective

You may still agree with and believe in the historical interpretation of your own culture, but getting to the roots of another culture means getting to know their view of themselves, which is never more apparent than in their teaching of history.

This knowledge will give you insight into the “why” of cultural norms, values, and traditions in your host country.

To gain this knowledge, learning what is taught is important; but, sometimes, learning what is expressly not taught is even more so.

Russia and North America

“Back in the USSR…”

While it’s obvious that Russian and Western cultures view things differently, what may not be so obvious is their extraordinarily different interpretations of history.

North Americans often view their liberal values of freedom and individualism with pride, and that is reflective in their teaching of history.

They view Marxist ideals and communist values as restrictive on individual liberties and enterprise.

Russian history, however, is taught from a Marxist viewpoint.

It teaches that the American working class – and overseas labor from American corporations – is exploitative.

Like Americans, their view of their own history is also one of pride.

They present their communist system as more egalitarian, distributing wealth more fairly amongst the working class.

While American historians present Russia as oppressive, so do Russian historians present America.

And from an outsider’s perspective, if you’re being honest with yourself and viewing these arguments and their history objectively, you can see truth in both…however, you’re probably more biased toward the history that aligns with your own values and norms.

Japan and China

Japan and China are two other examples of nationalist takes on history.

The Japanese take pride in their long and glorious empire. However, the tragic recent history of WWII and the events surrounding it is often deemphasized in classrooms.

Mariko Oi, a Japanese teacher who studied abroad in Australia, puts this into perspective:

“Japanese people often fail to understand why neighboring countries harbor a grudge over events that happened in the 1930s and ‘40s. The reason, in many cases, is that they barely learned any 20th century history. I myself only got a full picture when I left Japan…” 

According to Oi, only 5 percent of her Japanese textbook (19 out of 357 pages) dealt with the recent history of WWII and the events that led up to it from 1931 to 1945.

A single line was dedicated to the Rape of Nanjing (also known as the Nanjing Massacre) which occurred during the Sino-Japanese war of 1937 when Japan invaded China. That war too was given but a single page.

On the other side of the East China Sea, Chinese students are taught in detail about Japanese war crimes and about the Rape of Nanjing in particular.

And as for other WWII enemies, the subject receives different treatment in American textbooks versus Japanese textbooks. 

The Manhattan Project is often heroically emphasized by American historians who detail the justifications for dropping the atom bombs on Hiroshima and Nagasaki.

In Mariko Oi’s Japanese textbook again, a single sentence is dedicated to this event.

Cultural Bias in Ourselves

The point of all this is that a nation tends to have a specific view of itself. 

And, in doing so, that nation will cast itself and its history in the best light while deemphasizing certain aspects that today bring shame. 

Cultural bias is difficult to recognize within ourselves. We’d like to think we’re “above” it.

But in the end, we all want to be “right”; we want our values to be right, our norms to be right, and our version of history to be right.

We want to be the heroes of our own story.