Tag: United States

Misspeaks in Small Talk: How to Talk Small Across Cultures

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Picture this: you’re at a bustling international conference, surrounded by professionals from all corners of the globe. 

As you navigate the sea of faces, you strike up a conversation with a colleague from Japan. 

You’re eager to make a good impression, but as the conversation unfolds, you find yourself struggling to find common ground.

You can tell your colleague is uncomfortable.

Maybe you spoke too personally too soon.

This scenario highlights the sometimes delicate nature of small talk across cultures. 

What may be considered polite and engaging in one culture could be perceived as intrusive or off-putting in another. 

In this blog post, we’ll unravel the mysteries of small talk in cross-cultural interactions.

The West

In Western cultures, small talk often revolves around neutral topics such as the weather, sports, or current events. 

For instance, in the United States, it’s common to initiate conversations with casual remarks like, “How’s the weather treating you today?” or “Did you catch the game last night?” 

These topics serve as safe conversational starters, allowing individuals to ease into interactions without delving into more personal matters right away.

The East

On the other hand, in many Eastern cultures, small talk tends to be more reserved and indirect, focusing on topics that preserve harmony and respect. 

In Japan, for example, small talk often centers around polite greetings and expressions of gratitude. 

Initiating conversations with phrases like “How are you?” or “Thank you for your time” demonstrates respect for social norms and etiquette.

The Middle East

In some cultures, such as those in the Middle East, small talk may involve more personal inquiries about family, health, or well-being. 

For instance, in countries like Saudi Arabia or the United Arab Emirates, it’s common for individuals to inquire about each other’s families or offer blessings for good health and prosperity.

The Missteps & Misspeaks

Though small talk can serve as a tool to build rapport, it can also present cultural pitfalls if not approached with sensitivity and awareness. 

For instance, in China, discussing topics related to politics, religion, or personal finances may be considered taboo, as they can potentially lead to conflict or discomfort. 

Similarly, in some cultures like Finland or Sweden, excessive small talk may be perceived as insincere or intrusive, as these societies value directness and authenticity in communication.

Navigating these cultural boundaries requires a keen understanding of local customs and norms. 

By observing and adapting to the small talk conventions of different cultures, individuals can bridge cultural divides, foster connections, and build trust in their interpersonal interactions.

High Context vs. Low Context: Navigating Cultural Communication

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Communication is not just about the words we say; it’s about the nuance. 

The concepts of high context and low context communication play a crucial role in understanding how different cultures convey meaning and messages. 

These contrasting communication styles can sometimes result in conflict across cultures, so let’s dissect their cultural implications.

High Context Communication

High context communication refers to cultures where much of the meaning is conveyed through nonverbal cues, implicit messages, and contextual factors. 

In high context cultures – like Japan, China, Korea, and many Middle Eastern and Latin American countries – relationships are paramount, and communication is often indirect and nuanced.

In these cultures, individuals rely on shared cultural knowledge, social hierarchies, and implicit understandings to interpret communication accurately. 

For instance, a simple gesture, facial expression, or silence can convey volumes of meaning that may be missed by those unfamiliar with the cultural context.

Low Context Communication

Conversely, low context communication involves conveying meaning primarily through explicit verbal messages. 

In low context cultures, such as those found in the United States, Canada, Germany, and Scandinavia, communication tends to be direct, explicit, and to the point. 

Individuals prioritize clarity, transparency, and precision in their communication style.

Rather than relying heavily on nonverbal cues or contextual factors, much of the information is contained in the words themselves. 

As a result, misunderstandings are less common, but there may be less emphasis on building relationships or preserving harmony through communication.

Cultural Implications

The differences between high context and low context communication have significant implications for intercultural interactions and relationships. 

For example, in high context cultures like Japan, a simple “yes” may not always mean agreement; it could indicate politeness or acknowledgment without necessarily committing to a course of action.

Similarly, in low context cultures like the United States, individuals may perceive indirect communication as vague or ambiguous, leading to frustration or misinterpretation. 

For instance, in negotiations, a straightforward approach may be expected, whereas in high context cultures, a more subtle negotiation style may be preferred.

Meet in the Middle

As with most cross-cultural relationships, approaching these differences with understanding is paramount.

Understanding the nuances of high context and low context communication is essential for effective cross-cultural communication and collaboration. 

By recognizing and respecting cultural differences in communication styles, individuals can navigate intercultural interactions with sensitivity and empathy, fostering mutual understanding and building stronger relationships across cultural divides. 

As the world becomes increasingly interconnected, the ability to bridge cultural gaps through effective communication becomes ever more vital for success in our globalized society.

How Does Personal Control & Relationship Strain Affect Well-Being in Independent/Interdependent Cultures

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Do you feel personal control contributes most to your health and well-being?

How does relational strain come into play?

To investigate the relationship between culture and well-being, a cross-cultural survey was conducted, focusing on two hypotheses and the two very different cultures of Japan and America. 

The Hypotheses

The first hypothesis suggests that individuals are influenced by the predominant cultural norms of either independence (emphasizing personal control) in the United States or interdependence (emphasizing relational harmony) in Japan.

The second hypothesis proposes that individuals attain well-being and health by aligning with the cultural mandates of their respective societies. 

Ethnocentricity & Previous Studies

Previous studies, predominantly conducted in North America, have consistently found that personal control and mastery are strong predictors of well-being and health (Lachman and Weaver, 1998; Schneiderman et al., 2001). 

However, this may be a somewhat ethnocentric view.

The present research, utilizing diverse age groups from both the United States and Japan, reveals that the impact of these factors is contingent on cultural context. 

While biological factors certainly play a role in health, this survey highlights the significant influence of culture-specific psychological variables, such as personal control and relational harmony or strain, on various health outcomes.

The Results

Consistent with the first hypothesis, it was found that Americans who felt their personal control was compromised and Japanese individuals experiencing strained relationships reported higher levels of perceived constraint.

As expected, the study revealed that the strongest predictor of well-being and health in the United States was personal control, whereas in Japan, the absence of relational strain played a significant role.

The data revealed relatively small but statistically significant effects of relational harmony or relational strain on wellbeing and health among Americans. 

The overall results highlight the existence of culturally distinct pathways to achieving positive life outcomes.

In the United States, personal control emerges as a crucial factor, whereas in Japan, the absence of relational strain is key. 

These findings underscore the influence of cultural values on individual well-being and emphasize the importance of understanding cultural nuances when studying and promoting positive life outcomes.

Making Friends: Following the Cultural Rules of Relationship-Building

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Is it easy to make friends in your culture?

In the category of “making friends” in the 2020 Expat Insider survey, conducted annually by InterNations, Switzerland ranks at the bottom end of the list at 53. 

Only Japan, Norway, Sweden, Kuwait, and Denmark offer tougher friend-making odds. 

The Local describes making friendships in these countries quite aptly:

“The way to their hearts can sometimes feel as long, dark and cold as the Nordic winters.”

And considering the Swiss concept of friendship and aversion to small talk with strangers, it’s easy to see why this would be the case.

An outsider might find it difficult to gain the trust and loyalty of lifelong friendship from the Swiss…particularly, as an expat, who is more likely to leave the country at some point.

So, how do you build friendships in countries where it’s notoriously hard and where your expat status makes it more likely that your time is fleeting?

Take Your Cue from Locals

Differing concepts of friendship can be a struggle, but some cross-cultural understanding will help ease the transition.

An American in Switzerland should be considerate of differences in communicational comfort.

Because the most important thing to keep in mind in countries that have a more restrictive definition of friendship is to hold back, as your own cultural approach will come across as overbearing.

Refrain from small talk with strangers in grocery stories. When with colleagues, speak in generalities and don’t get too personal too quickly.

And on the other side of the pond, a Swiss expat in America should brace oneself for discomfort when it comes to communication and friendship.

You might choose either to be open to adapting to the norm of small talk and practice sharing your personal life, bit by bit, or you might accept being viewed as closed and reserved by your American colleagues.

If your goal is to make friends and integrate, the first choice will obviously gain you more ground in a culture that’s more sociable than your own.

And remember: when you’re a foreigner, making friends is more than just socializing; a local friend can greatly aid you in understanding and navigating the culture.

Speaking in Generalities

As with everything, these generalities are not inclusive of every American and every Swiss.

You’ll find some Americans to be private and reserved and some Swiss to be more open to friendship.

You must always take stereotypes with a grain of salt and know that each and every person is an individual case.

Regardless, an awareness of your host culture’s general approach to human-to-human contact will help you avoid overstepping the common social boundaries that the culture deems agreeable.

“Western Culture” as a Stereotype: Defining “The West”

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Over the last few weeks, we’ve talked about stereotypes: how they can be harmful and ways in which you can use them wisely to aid cross-cultural understanding.

In fact, we use stereotypes a lot in this blog.

One of these stereotypes is the broad term, “Western culture,” which is associated with core values, norms, and beliefs.

But what, exactly, is it?

What is “Western Culture”?

What do you think of when you hear the term, “Western culture”?

You probably think of Europe, the United States, Australia, Canada – the latter three of which are highly influenced by Europe, due to their historical roots.

All of these countries mentioned (and others that fall under the umbrella of “Western culture”) hold a common set of values and norms.

However, as we’ve also highlighted in this blog, values and norms vary widely across the countries that fall under this umbrella.

In the U.K., queues are law; in Italy, it’s every man for himself.

German companies run like well-oiled machines; French companies are like royal courts.

Despite these cultural differences on a country-by-country basis, Western cultures share strong commonalities, due to their historical heritage under the Ancient Greek and Roman Empires, as well as the influence of Judeo-Christian religions.

Moreover, 18th-century Enlightenment in Europe brought forth a rationalist and secular-oriented ideology focused on social and scientific progress.

This drove such democratic values as the separation of church and state, human rights, capitalism, modern technology, and political pluralism.

Western Culture is a Stereotype 

Up until now, we never defined “Western culture” in this blog.

Yet, somehow, we all understood what it means.

This is due to the fact that “Western culture” is as much a stereotype as anything else. 

The behaviors of someone from “the West” are fixed in our mind, contrasted with how those from an Eastern culture might act or the ideology and values they might live by.

So, while we know there are differences between the values and behaviors of Australians, Europeans, Americans, etc. – and even further, between countries, regions, subcultures, and even individuals in each culture – we still recognize the broad commonalities that exist across all of “the West.” 

Use Your Discretion

If I board a plane and am seated between a Swiss person and an American, I would be more inclined to talk to the American.

This is not because I am opposed to the Swiss (I am Swiss); it’s because I want to be courteous.

Americans generally like small talk with strangers in public settings; Swiss generally don’t.

However, some Swiss might actually be prone to small talk, while some Americans will put their earbuds in immediately.

The point is, when it comes to stereotypes, applying them wisely means to use your discretion when approaching each individual.

Test the waters, apply your observational skills, and proceed accordingly.

Stereotypes blanket entire populaces, but they don’t take into account the individuality of people.

So, rather than presuming each person is attached to the stereotypical values, norms, and behaviors of their cultures, tuning in to the individual nature of a person’s preferences, priorities, and behaviors will allow you to avoid misusing stereotypes.

Conformity in Culture: The Colored Pens Study

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Say, you’re given a bin of pens.

Most of them are black and a few are blue. Your favorite color to write with is blue.

Which pen would you choose?

This study was conducted by Japanese researcher Toshio Yamagishi and his research team with participants from Japan and the US.

The study involved a default scenario, an initial scenario, a final scenario, and a purchase scenario.

  • Default scenario – participants simply told to choose a pen
  • Initial scenario – participants told they were the first person to choose a pen
  • Final scenario – participants told they were the last person to choose a pen
  • Purchase scenario – participants told they were buying a pen

Considering previous research on the differences between individualist and collectivist cultures, one might think the Japanese would always choose the majority color, due to their preference for conformity, while the American would always choose the minority color, due to their preference to stand out.

The results, however, were a bit more complex.

Preference for Uniqueness

Although the Japanese did choose the majority color and the Americans the minority color in the default scenario, the results between the two cultures were similar in the other three scenarios: the Americans and the Japanese were just as likely to choose either the majority or minority color.

These last three results indicate that both cultures prefer uniqueness in equal measure.

The results also show that each culture, in being the first to choose, is cognizant of other peoples’ desire for uniqueness and, therefore, may be reluctant to offend those who have yet to choose their colored pen.

But when the social situation becomes ambiguous, as in the default scenario, why do the Japanese assume the majority pen, when the results show that they prefer the unique pen just as much as their American counterparts?

This is where the preference for harmony comes in.

Do Not Offend

The default scenario reveals that the Japanese don’t necessarily prefer to conform; after all, they were just as likely to choose unique over conformity in the other three scenarios.

Rather, the Japanese prefer harmony over disharmony.

Yamagishi and his team concluded that the disparity was in the ambiguity: the desire not to offend is stronger in the Japanese than in the Americans, particularly in ambiguous social situations.

And why not offend?

One theory posed by Yamagishi is centered around interpersonal relationships.

Japan is a “closed society” regarding groups and relationships. By this, we mean that it’s considerably more closed to outsiders; if you’re not part of the in-group, you’re not welcome. In this way, it’s harder to replace lost relationships when you’ve offended someone.

The US, on the other hand, is an “open society.” It’s much easier to replace a lost relationship if one has caused offense.

This is why the Japanese avoid offending in ambiguous situations, which may come at the cost of their preferences on occasion. Group loyalty over self-loyalty, as we talked about last week.

The ambiguity of whether your choice of a unique pen may or may not offend someone is balanced against the cost of social rejection.

The result is this strategic and nuanced adaptation under differing scenarios.

How does this apply to the type of management style a culture prefers?

We’ll talk more about that next week.