How Time Orientation & Chronemics Impact Queuing & Workplace Culture

Chronemics, which we described in a past post as the study of time’s role in communication, directly correlates with time orientation, discussed last week.

Knowing that some polychronic cultures view time as cyclical and sometimes don’t even have future tenses in their language, you may have guessed that polychronic cultures are often past-oriented.

Monochronic cultures, on the other hand, are largely future-oriented.

Here are a few ways in which chronemics direct cultural behaviors.

Queuing Culture

queue

Have you ever queued up in a foreign country and been cut in front of?

If you have and immediately thought to yourself, “how rude!” then you’re probably from a monochronic culture. Monochronic cultures are often cultures of law and order.

As this article by Leon Mann, “Queue Culture: The Waiting Line as a Social System,” published in American Journal of Sociology writes:

“Cultural values of egalitarianism and orderliness are related to respect for the principle of service according to order of arrival which is embodied in the idea of a queue. The importance of time in Western culture is reflected in rules relating to ‘serving time’ to earn one’s position in line, and to the regulation of ‘time-outs.’”

Remember, monochronic cultures – like the U.S. – are also cultures where “time is money.” So, essentially, if someone cuts the line, individuals in such cultures might consider this behavior as theft of time and/or money. The offender is essentially saying their time is more valuable than that of those they’ve cut.

Polychronic cultures do not queue orderly, if at all. They crowd and scrap their way to the front of the line. In fact, cutting in line is almost a sport in such cultures.

Although even some of those who are of polychronic cultures might get upset when cut, the queueing culture (or lack thereof) is, more or less, accepted.

Actions & Their Consequences

Another way in which chronemics and time orientation impact cultural behavior is the consequences of certain actions at work.

The chart below highlights some examples:

workplace.jpg

Monochronic cultures are deadline-driven and task-oriented regarding both negotiations or projects. And, more often than not, the hierarchy within the organization is enforced.

For polychronic cultures, a deadline is just a suggestion, and negotiations don’t end until an agreement is made. Even then, the contract is amendable.

Moreover, organizations are interaction-oriented, rather than task-oriented, and the hierarchy within the organization is not as rigidly enforced if one even exists.

We’ll look at these ideas in action next week.

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