In the West, particularly in America, equality is highly valued.
Being as such, although gender equality is not exactly level anywhere in the world, when entering into cultures where that disparity is even greater than one’s own (Islamic cultures, for instance), a Westerner’s moral nerve is struck.
In another vein, consider a Westerner entering into a culture with a strictly set social caste system. This, too, strikes a nerve, regarding this value of equality.
When a culture’s values or norms contradict another’s deeply-ingrained values, reserving judgment often proves difficult.
Now, imagine a company wanting to do business in a culture in which their values are opposed.
Last week, we talked about how a culture’s social environment can influence everything from gender roles to social mobility and nepotism in the workplace.
This week, we’ll discuss how to break down the barriers of ethnocentricity.
Morality & Ethnocentricity
When contrasted with your own ethnocentric values, social structures in the workplace can be difficult to get on board with.
Because, as mentioned above, they hit a moral nerve.
An enormous social divide must be bridged in order for a company to work across cultures of disparate values, and in order for the individuals in these businesses to be willing to overlook their own ethnocentricity and avoid criticizing the opposite culture’s fundamental beliefs.
While the broader company may have an easier time looking the other way, the cross-cultural divide may not be as easy to bridge for the individuals working for these companies.
Although these individuals may not be expected to accept the other culture’s values, succeeding cross-culturally in a business setting requires restraint in projecting one’s own values onto the issues at hand.
So, how to show that restraint when your moral nerve is struck?
Be Aware & Proceed with Caution
As we’ve discussed in this blog, the volume of one’s awareness must be turned up several decibals when working cross-culturally.
Being aware of cultural differences, especially the subtle ones, is essential to breaking down the barriers of ethnocentricity. And that means being aware of both the differences and the nuances behind these differences.
After awareness comes a choice: what reaction do you want to have toward these differences?
Here are the only choices if you hope to succeed:
- Accept the differences without criticizing or condemning them.
- Adapt your behavior to the cultural difference.
- Adopt your host culture’s values.
Needless to say, condemning the differences will get you nowhere. If you are doing business in another culture, you can’t expect that culture to shapeshift around you. The culture may evolve in its own time and become more aligned with your cultural values, but it’s not going to change for you.
With these three choices in mind, next week we’ll talk more specifically about how you can use these tactics to react to cultural differences in a diplomatic manner, avoid breaking an ankle on your own tripwire of ethnocentricity, and successfully work across cultures.